Complaints

If something we made has let you down, tell us. Every complaint gets a human reply.

How to complain

Write to complaints@lightmorphic.com. Tell us what happened, when, and what you would like us to do about it. Screenshots help.

What happens next

• We acknowledge your complaint within five working days.
• We look into it and give you a full answer within twenty working days. If it is going to take longer than that, we tell you why and how long we expect it to take.
• If you are not happy with the answer, reply and say so, and it will be looked at again by someone who has not dealt with it so far.

Bugs are not complaints

If Todom is simply broken, the fastest route is GitHub issues, where it will be seen alongside everything else. Use the complaints address for conduct, accessibility, privacy or anything you would rather not raise in public.

Going further

If your complaint is about personal data and our answer does not satisfy you, you can take it to the Information Commissioner's Office at ico.org.uk. That right is yours regardless of anything we say.

Who you are complaining to

Lightmorphic Ltd, a company registered in England and Wales, number 17423646, registered office 82A James Carter Road, Mildenhall, IP28 7DE.